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Privacy policy

Jellyfish Group Limited takes its responsibility under data protection legislation seriously and respects the privacy of users. This policy aims to clearly tell you how we use your personal data, how we ensure it is kept secure and your choices in relation to it.

Who we are

Jellyfish Group Limited (we, us, our) is a company registered in England and Wales under company number 06227410 and our registered office address is 31 London Road, Reigate, Surrey RH2 9SS.

Jellyfish Group Limited is the controller of your personal data provided to, or collected by or for, or processed in connection with our platform.

We have appointed a Data Protection Officer, who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy or the way Jellyfish processes your personal data, you may contact the DPO using the following email address:
[email protected].

Jellyfish Group Limited subsidiary companies as updated from time to time:
The Brandtech Group LLC (US)
The Brandtech Group Limited (UK)
Jellyfish Digital Group Ltd
Jellyfish U.K. LimitedJellyfish Media and Marketing FZ-LLC
Jellyfish Netherlands B.V
Jellyfish Denmark ApS
Jellyfish Dynamix Limited
Jellyfish Digital Services Limited
Jellyfish Digital Marketing Limited
Jellyfish Digital Ltd
Latitude Digital Marketing Limited (DMCC Branch)
Jellyfish ASO Limited
Jellyfish Training Limited
Jellyfish Italy S.P.L
Jellyfish Germany Gmbh
Jellyfish South Korea Pte. Ltd
Jellyfish Japan KK
Jellyfish Singapore Pte. Ltd
Jellyfish Digital India Private Ltd
Jellyfish Hong Kong Limited
Jellyfish Online Marketing SA (Pty) Ltd
Jellyfish Social Limited
Jellyfish US Limited
Jellyfish Brasil SA
Jellyfish Sweden AB
Jellyfish Digital Ireland Limited
Jellyfish NomineeCo Limited
Jellyfish Group Limited
San Pancho Lav, 5.A. de C.V
Splash Worldwide Limited
Neon Consulting Limited
Loupe Limited
Splash (Amsterdam) B.V
Splash Worldwide Marketing Services PTE Limited
Splash (Beijing) Limited
Splash (USA) Inc
Splash (North West) Inc
Splash (New York) Inc
Webedia UK Limited
Quill Content Ltd
Jellyfish France
Edit-Place India
Edit-Place UK Limited
Jellyfish Digital Australia Pty Ltd
Jellyfish Digital Espana S.L
Tradelab Spain
Jellyfish Connect Limited
Magazine Cloner US Inc

Purpose of this Privacy Policy

We are committed to respecting and protecting the personal data gathered via our platform whilst it is in our care, using it only in accordance with this Privacy Policy and our Cookie Policy. We collect your personal data because it helps us to understand your needs, improves our services and guides the way in which we interact and communicate with you about our platform now and in the future.

Managing your personal information

This privacy policy sets out how we collect, use and protect any information that you give us when you use our proprietary platform (https://community.jplus.io), apply to join the J+ Community, our freelancer community or we engage your services as a writer or other contractor such as copy editor or video producer. Please read it carefully before you proceed.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our platform, you can be assured that it will only be used in accordance with this privacy policy.

This privacy policy is effective from 8th February 2019.

We respect your privacy and so promise to:

  • Use your personal information to only provide you with information or service you have requested
  • Keep your data safe, secure and process it in a secure way
  • Assist you to change your mind at any time about the communications you have registered to receive

What information do we collect?

We collect data when you interact with our platform, when you register with us, and when you engage with us and our email correspondence.

Website visitors and applicants to our community

If you submit a contact request or apply to join the J+ Community, you will need to provide us with certain personal data. If applying to join our community you will need to provide your full name, contact details, country of residence, employment status, CV, preferred writing topics, languages that you can write in and your availability.

You may also be asked to provide us with additional details such as your unique taxpayer reference, samples of your work or content creation abilities.

This processing is necessary for the performance of our contract with you or in order to take steps at your request prior entering into a contract.

We also keep standard web-server logs for debugging and analysis purposes which record your IP address and User–Agent string. As part of the information available in standard web serving logs, we also store information about the referrer, including the previous page from which you clicked a link which led you to our site. However, at no time do we know who you are, nor do we make any attempt to try and identify you. We don’t combine any information we store with outside sources to find out anything personal or identifiable about you – all we know is that these actions were done by an anonymous individual. We use this information to meet our legitimate business interests, including to analyse the performance of our website and the general demographics of our visitors.

Copywriters and other contractors

If we engage your services as a copywriter or other contractor, then we may also automatically collect performance information about you including your availability for and responsiveness to meeting specific briefs and tasks, your rate, your timekeeping and ability to meet any agreed deadlines, and your expertise, quality and accuracy on particular writing topics. (“Performance Information”). We will also keep information about your status as a copywriter or other contractor.

We use this information to meet our legitimate business interests, including to manage our relationship with you.

You must be over 18 to apply to join our community.

What do we do with the information we collect?

General

The personal data we collect about you will only be used to improve our services, supply you with the products or services you have requested or tell you (including by email) about our other services and products which we think you might be interested in, or for other purposes for which you have given your consent./p>

Applicants to our community, copywriters and other contractors

We use your personal data to:

  • consider your application and manage our relationship with you if we engage your services as copywriter or other contractor;
  • verify your identity and prevent fraudulent activity;
  • manage our business and provide services to our clients;
  • meet legal, regulatory and compliance requirements;
  • gather management information to form statistical and trend analysis;
  • communicate with you (including by email and telephone where such contact details have been provided);
  • investigate any complaints about the use of the platform; and tell you about other Jellyfish services.

This processing is based on our legitimate interest as a data controller under the GDPR.

When you sign up to join our community, you will be expressly asked for your consent to receive work invitations, newsletters and related community emails.

You have the freedom to withdraw your consent at any time by clicking on the unsubscribe link included in each email, or you can contact us (see Contact Information section below).

We may share your personal data with our clients, other companies within our group and to our and their service providers and agents for the above purposes. This will be done confidentially and only to the extent permitted under applicable data protection laws. Such service providers and agents may include without limitation, third parties who carry out hosting and website maintenance.

Your personal data may be transferred to the recipients identified above in countries outside the European Economic Area, in a country with less stringent data protection laws. Where we do so we take the necessary steps to comply with applicable legal requirements and ensure any necessary appropriate safeguards (such as Standard Contractual Clause) are in place, so that your personal data is treated securely and your rights are respected.

The Performance Information may be used to allocate particular Briefs or Tasks to you. We may make such Performance Information available to you on request.

We screen some applications to our community using automated processes. If we reject your application on this basis, you may get in touch with us (as set out in Section 7 below) and ask us to reconsider your application within 21 days of receiving such notification. We are likely to use very similar criteria to review your application in person so there is no guarantee that the decision will be different.

We may share aggregated and anonymous data with third parties including other people in our community and our clients in order to improve the services we offer and for research and analysis purposes.

In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

We may also disclose your personal data if legally required to do so, or at our discretion pursuant to a request from a government entity or if we believe in good faith – after considering your privacy interests and other factors – that such action is necessary to (a) meet legal requirements or comply with legal process; (b) protect our rights, property or our affiliated companies; (c) prevent a crime or protect national security; or (d) to protect the safety of users or the public.

How long do we keep your personal data?

If you are not approved into the community, i.e. your application is unsuccessful, we will retain your information for no longer than 1 year.

If you apply to join our community but do not complete your application, we will retain your information for no longer than 1 year.

If you are approved into our community and request to leave at a later date, we will archive your personal data. This means it is not accessible from our platform or any other proprietary content creation platform(s). This data includes your name, email address, address and record of work you have completed as a freelancer in our community.

Security

We have implemented reasonable technical and organisational measures designed to secure your personal data from accidental loss and from unauthorised access, use, alteration or disclosure. For example, your personal data will be stored securely in our database and access to this database is restricted through several mechanisms including firewalls, server logins and database credentials.

Information you post in public areas of our platform may be accessed, used and stored by other third party users around the world, including in those countries that might not have legislation that guarantees adequate protection of personal data as defined by your country of residence. Whilst we take measures to safeguard your information from unauthorised access or inappropriate use, we do not control these third parties and we are not responsible for their use of information you make publicly available on our website.

Other websites

Our platform contains links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage you to review the privacy policies of those other websites so you can understand how they collect, use and share your information.

Use of cookies

When you browse our platform, we use cookies to collect information and store your online preferences.

A cookie is a text-only string of information that a website transfers to the cookie file of your computer’s hard disk so that the website can recognise your computer.

First-party Cookies

We use the following first-party cookies – i.e. cookies created by this platform:

Cookie name How long does it last? What is it used for?
PHPSESSID Session (i.e. cleared when you close the browser window) Keeping track of which user is which, without identifying who the user is. For instance, if you submit a form with some errors in it, we use this cookie to make sure that the error message is shown to you and only you.
catAccCookies Permanent (i.e. until you delete it) Used to remember whether you have accepted the cookie notification bar.

Third-party Cookies

We also use the following third-party services on this platform, which may use third-party cookies.

Service name Where can I get more information about cookies used by this service? What is it used for?
Google Analytics Cookies & Google Analytics Analysing data about how people get to our website and what pages they are viewing once they are here.

Please note that the cookies used by these services are subject to change. We make every effort to list them all here and provide links to relevant pages on the third-party websites, where you can find out more information.

If you want to delete cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is also available at www.allaboutcookies.org. Please note that by disabling cookies you may not be able to access certain areas or features of our platform.

Your rights

You are entitled to see the information held about you. You are also entitled to update this information. If you wish to do this, please contact us as described in the Contact Information section below. We may require you to provide verification of your identity before we provide a copy of the information we hold. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under current data protection legislation.

In accordance with General Data Protection Regulation (GDPR), you have the right to obtain from us the following information:

The right to be informed: you have the right to be informed on how we process your personal data. This includes what categories of personal information we collect about you, the categories of sources of such information, for what purposes we collect it, how we are using and protecting it, and the categories of third parties to whom we disclose such information. Jellyfish ensures that you are provided with such information through this privacy policy as well as through specific information notices on our website. If you have any additional questions about how Jellyfish processes your personal information, please contact our DPO (see “Who we are”).

The right of access: this enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.

The right to rectification: this enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

The right to erasure: this enables you to request that we delete or remove personal information where there is no good reason for us to keep processing it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, following the receipt of your request.

The right to restrict processing: this enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data’s accuracy,
  • Where our use of the data is unlawful but you do not want us to erase it,
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims,

The right to data portability: we will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

The right to withdraw consent at any time: where we are relying on consent to process your personal information, you may withdraw your consent at any time and we will stop processing your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Rights in relation to automated decision-making and profiling: you have the right not to be a subject of a decision based on automated processing.

The right to object: objection to the processing of your personal data in certain circumstances.

If you would like further information regarding your legal rights or would like to exercise any of them, please submit a request by emailing us at [email protected].

If you have a query or complaint about how we use your personal information, please get in contact with us in the first instance, via email at [email protected], so that we can try to resolve your issue. If you are not satisfied with our response and you are based in the UK or EU, you have the right to contact the local data protection authority, via their website, telephone number or email.

Contact information

If you wish to update your personal data at any time, stop receiving our newsletters or other marketing communications or have any other questions about this policy or your personal data, please contact us by emailing us directly on [email protected]

If you would like to proceed with a request to see what data we hold about you, please email [email protected] or write to:

The Data Protection Officer
Jellyfish Group Ltd
Jellyfish House
31 London Road Reigate Surrey
RH2 9SS

Changes to this privacy policy

If our privacy policy changes in any way, we will place an updated version on our website. Regularly reviewing our website ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

Privacy Policy for California Residents

This privacy policy for California Residents supplements the information contained above and applies solely to all visitors, users and others who reside in the State of California (“consumers" or “you”). We adopt this notice to comply with the California Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this policy.

Information we collect:

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Personal information does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.

In particular, our platform collects the following categories of personal information from consumers within the last twelve (12) months:

  • Identifiers, such as your full name, contact details
  • Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)), such as your unique taxpayer reference that you may choose to provide us
  • Internet network activity, such as standard web-server logs
  • Professional or employment-related information, such as your CV

We collect the categories of personal information listed above from the following categories of sources:

  • Directly from you. For example, when you fill in your profile
  • Indirectly from you. For example, from your use of our platform

Use of Personal Information:

We may use or disclose the personal information we collect for one or more of the following purposes:

  • To analyse the performance of our website;
  • To consider your application and manage our relationship with you if we engage your services as writer or contractor;
  • To manage our business and provide services to our clients;
  • To meet legal, regulatory and compliance requirements;
  • To gather management information to form statistical and trend analysis;
  • To communicate with you (including by email and telephone where such contact details have been provided);
  • To investigate any complaints about the use of the platform; and tell you about other Jellyfish services.

Sale and Sharing of Personal Information:

We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed personal information to our service provider for the management of our day to day user support with you.

In the preceding twelve (12) months, we haven’t sold personal information.

Your Rights and Choices:

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • sales, identifying the personal information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
  • The specific pieces of personal information we collected about you (also called a data portability request).

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity (see Exercising Your Rights to Know or Delete), we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request by emailing us at [email protected]

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information

You may only submit a request to know twice within a 12-month period. Your request to know or delete must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

You do not need to create an account with us to submit a request to know or delete.

We will only use personal information provided in the request to verify the requestor's identity or authority to make it.

Response Timing and Format

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please email us at [email protected].

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

You have the right to direct a business not to sell your personal information at any time. Because it is our policy not to sell your personal information, we are exempt from providing any mechanism for you to exercise this right.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.

Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

Provide you a different level or quality of goods or services.

Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

Changes to Our Privacy Policy

We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which Jellyfish Connect Limited collects and uses your information described here or your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to email us at:
[email protected]