Privacy policy


‘Data Controller’: the individual who defined how we process data and the reasons for doing so.

‘Personal Data’ (see ‘Personal Data’ below): any data that characterises you as an individual: Your name, email address, IP address are all part of your personal data.

‘Personal Data Processing’: refers to any operation performed on your personal data whether it is collecting, recording, storing, consulting, etc.

Who we are

Jellyfish Group Limited (we, us, our) is a company registered in England and Wales under company number 06227410 and our registered office address is 31 London Road, Reigate, Surrey RH2 9SS.

You can get in touch with our Data Protection Officer by writing to The Data Protection Officer at our address above or by email [email protected]

Jellyfish Group Limited subsidiary companies as updated from time to time:

Jellyfish Dynamix Limited
Jellyfish Training Limited
Jellyfish UK
Jellyfish Online Marketing US Limited
Jellyfish Digital Services Limited
Jellyfish Espana Limited
Jellyfish Online Marketing SA Limited

Managing your personal information

This privacy policy sets out how we collect, use and protect any information that you give us when you use our proprietary platform (, apply to join our freelancer network or we engage your services as a writer or other contractor such as editor or video producer. Please read it carefully before you proceed.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our platform, you can be assured that it will only be used in accordance with this privacy policy.

This privacy policy is effective from 8th February 2019.

We respect your privacy and so promise to:

  • Use your personal information to only provide you with information or service you have requested
  • Keep your data safe, secure and process it in a secure way
  • Assist you to change your mind at any time about the communications you have registered to receive

What information do we collect?

Website visitors and applicants to our network

If you submit a contact request or apply to join our freelancer network, you will need to provide us with certain personal data. If applying to join our network you will need to provide your full name, contact details, country of residence, employment status, CV, preferred writing topics, languages that you can write in and your availability.

You may also choose to provide us with additional details such as your unique taxpayer reference, samples of your work or editing abilities.

We also keep standard web-server logs for debugging and analysis purposes which record your IP address and User–Agent string. As part of the information available in standard web serving logs, we also store information about the referrer, including the previous page from which you clicked a link which led you to our site. However, at no time do we know who you are, nor do we make any attempt to try and identify you. We don’t combine any information we store with outside sources to find out anything personal or identifiable about you – all we know is that these actions were done by an anonymous individual. We only use this information to analyse the performance of our website and the general demographics of our visitors.

Writers and other contractors

If we engage your services as a writer or other contractor, then we may also automatically collect performance information about you including your availability for and responsiveness to meeting specific briefs and tasks, your rate, your timekeeping and ability to meet any agreed deadlines, and your expertise, quality and accuracy on particular writing topics. (“Performance Information”). We will also keep information about your status as a writer or other contractor.

You must be over 18 to apply to join our network.

What do we do with the information we collect?


The personal data we collect about you will only be used to improve our services, supply you with the products or services you have requested or tell you (including by email) about our other services and products which we think you might be interested in, or for other purposes for which you have given your consent.

Applicants to our network, writers and other contractors

We use your personal data to:

  • consider your application and manage our relationship with you if we engage your services as writer or contractor;
  • manage our business and provide services to our clients;
  • meet legal, regulatory and compliance requirements;
  • gather management information to form statistical and trend analysis;
  • communicate with you (including by email and telephone where such contact details have been provided);
  • investigate any complaints about the use of the platform; and tell you about other Jellyfish services.

When you sign up to join our network, you will be expressly asked for your consent to receive work invitations, newsletters and related network emails.

You have the freedom to withdraw your consent at any time by clicking on the unsubscribe link included in each email, or you can contact us.

We may share your personal data with our clients, other companies within our group and to our and their service providers and agents for the above purposes. This will be done confidentially and only to the extent permitted under applicable data protection laws. Such service providers and agents may include without limitation, third parties who carry out hosting and website maintenance.

Your personal data may be transferred to the recipients identified above in countries outside the European Economic Area (even those which have limited or no data protection laws provided we remain responsible for ensuring that your personal data is given adequate protection and held securely). For example, we use service providers who host our data in the US. By providing us with your data, you agree to such transfers.

The Performance Information may be used to allocate particular Briefs or Tasks to you. We may make such Performance Information available to you on request.

We will screen any applications to our network using automated processes. If we reject your application on this basis, you may get in touch with us (as set out in Section 7 below) and ask us to reconsider your application within 21 days of receiving such notification. We are likely to use very similar criteria to review your application in person so there is no guarantee that the decision will be different.

We may share aggregated and anonymous data with third parties including other people in our network and our clients in order to improve the services we offer and for research and analysis purposes.

In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

We may also disclose your personal data if legally required to do so, or at our discretion pursuant to a request from a government entity or if we believe in good faith – after considering your privacy interests and other factors – that such action is necessary to (a) meet legal requirements or comply with legal process; (b) protect our rights, property or our affiliated companies; (c) prevent a crime or protect national security; or (d) to protect the safety of users or the public.


We have implemented reasonable technical and organisational measures designed to secure your personal data from accidental loss and from unauthorised access, use, alteration or disclosure. For example, your personal data will be stored securely in our database and access to this database is restricted through several mechanisms including firewalls, server logins and database credentials.

Information you post in public areas of our platform may be accessed, used and stored by other third party users around the world, including in those countries that might not have legislation that guarantees adequate protection of personal data as defined by your country of residence. Whilst we take measures to safeguard your information from unauthorised access or inappropriate use, we do not control these third parties and we are not responsible for their use of information you make publicly available on our website.

Other websites

Our platform contains links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage you to review the privacy policies of those other websites so you can understand how they collect, use and share your information.

Use of cookies

When you browse our platform, we use cookies to collect information and store your online preferences.

A cookie is a text-only string of information that a website transfers to the cookie file of your computer’s hard disk so that the website can recognise your computer.

First-party Cookies

We use the following first-party cookies – i.e. cookies created by this platform:

Cookie name How long does it last? What is it used for?
PHPSESSID Session (i.e. cleared when you close the browser window) Keeping track of which user is which, without identifying who the user is. For instance, if you submit a form with some errors in it, we use this cookie to make sure that the error message is shown to you and only you.
catAccCookies Permanent (i.e. until you delete it) Used to remember whether you have accepted the cookie notification bar.

Third-party Cookies

We also use the following third-party services on this platform, which may use third-party cookies.

Service name Where can I get more information about cookies used by this service? What is it used for?
Google Analytics Cookies & Google Analytics Analysing data about how people get to our website and what pages they are viewing once they are here.
Facebook Facebook Data Use Policy Comments & questions on our API Documentation.

Please note that the cookies used by these services are subject to change. We make every effort to list them all here and provide links to relevant pages on the third-party websites, where you can find out more information.

If you want to delete cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is also available at Please note that by disabling cookies you may not be able to access certain areas or features of our platform.

Your rights

You are entitled to see the information held about you. You are also entitled to update this information. If you wish to do this, please contact us as described above. We may require you to provide verification of your identity before we provide a copy of the information we hold. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under current data protection legislation.

In accordance with General Data Protection Regulation (GDPR), you have the right to obtain from us the following information:

The right of access: information about the personal data we hold about you

The right to rectification: rectification of inaccurate personal data we hold about you.

The right to erasure: the right to have your personal data erased or ‘the right to be forgotten’.

The right to restrict processing: restriction or suppression of your personal data in certain circumstances.

The right to data portability: allows you to obtain and reuse your personal data for your own purposes across other services.

The right to withdraw consent: the right to withdraw your consent to the processing of your personal data.

The right to object: objection to the processing of your personal data in certain circumstances.

If the data controller refuses to comply with a request for restriction, you have the right to make a complaint to the ICO or other supervisory authority.

The criteria we use for handling your data includes the below:

If you are not approved into the network, i.e. your application is unsuccessful, we will retain your information for no longer than 1 year.

If you apply to join our network but do not complete your application, we will retain your information for no longer than 1 year.

If you are approved into our network and request to leave at a later date, we will archive your data. This means it is not accessible from our platform or any other proprietary content creation platform(s). This data generally includes your name, email address, address and record of work you have completed as a freelancer in our network.

If you would like your details to be permanently deleted, you can email [email protected] Please note that in certain circumstances we may be required to keep some of your data in our archive, where we have the right to do so under current data protection legislation.

Controlling your information

If you wish to update your personal data at any time, stop receiving our newsletters or other marketing communications or have any other questions about this policy or your personal data, please contact us by emailing us directly on [email protected]

If you would like to proceed with a request to see what data we hold about you, please email [email protected] or write to:

The Data Protection Officer
Jellyfish Group Ltd
Jellyfish House
31 London Road Reigate Surrey

Changes to this privacy policy

If our privacy policy changes in any way, we will place an updated version on our website. Regularly reviewing our website ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.